Right-click on the adapter and select " Update Driver ". Use WDDM graphics display driver for Remote Desktop Connections to DISABLED This forces RDP to use the old (and now deprecated XDDM drivers) After rebooting, behaviour returns to normal and after disconnecting from an RDP session the RDP host (target machine) no longer shows DWM.EXE consuming CPU. Allow devices compliant with InstantGo or HSTI to opt out of pre-boot PIN. In this case, the Remote Desktop Connections will use XDDM graphics display driver. - Use WDDM graphics display driver for Remote Desktop Connections Background: PAM was experiencing slowness in opening RDP session for some Windows target device The issue was solved after turn off this group policy for Windows target device side. Prevent users from adding files to the root of their Users Files folder. If you disable this policy setting, Remote Desktop Connections will NOT use WDDM graphics display driver. Turn on dynamic Content URI Rules for Windows store apps, Prevent backing up to optical media (CD/DVD), Prevent the user from running the Backup Status and Configuration program, Turn off the ability to back up data files, Turn off the ability to create a system image, Disallow locally attached storage as backup target, Allow domain users to log on using biometrics, Specify timeout for fast user switching events, Allow access to BitLocker-protected fixed data drives from earlier versions of Windows, Choose how BitLocker-protected fixed drives can be recovered, Configure use of hardware-based encryption for fixed data drives, Configure use of passwords for fixed data drives, Configure use of smart cards on fixed data drives, Deny write access to fixed drives not protected by BitLocker, Enforce drive encryption type on fixed data drives. Specify contact email address or Email ID, Hide the Firewall and network protection area, Hide the Virus and threat protection area, Select when Preview Builds and Feature Updates are received, Allow Automatic Updates immediate installation, Allow non-administrators to receive update notifications, Allow signed updates from an intranet Microsoft update service location, Allow updates to be downloaded automatically over metered connections, Always automatically restart at the scheduled time, Configure auto-restart reminder notifications for updates, Configure auto-restart required notification for updates, Configure auto-restart warning notifications schedule for updates, Delay Restart for scheduled installations, Do not adjust default option to 'Install Updates and Shut Down' in Shut Down Windows dialog box, Do not allow update deferral policies to cause scans against Windows Update, Do not connect to any Windows Update Internet locations, Do not display 'Install Updates and Shut Down' option in Shut Down Windows dialog box, Do not include drivers with Windows Updates, Enabling Windows Update Power Management to automatically wake up the system to install scheduled updates, No auto-restart with logged on users for scheduled automatic updates installations, Re-prompt for restart with scheduled installations, Remove access to use all Windows Update features, Reschedule Automatic Updates scheduled installations, Specify active hours range for auto-restarts, Specify deadline before auto-restart for update installation, Specify deadlines for automatic updates and restarts, Specify Engaged restart transition and notification schedule for updates, Specify intranet Microsoft update service location, Specify source service for specific classes of Windows Updates, Turn off auto-restart for updates during active hours, Turn off auto-restart notifications for update installations, Turn on recommended updates via Automatic Updates, User State Management Client Side Extension, Hide the "Add a program from CD-ROM or floppy disk" option, Hide the "Add programs from Microsoft" option, Hide the "Add programs from your network" option, Hide the Set Program Access and Defaults page, Specify default category for Add New Programs, Force a specific visual style file or force Windows Classic, Prevent changing visual style for windows and buttons, Prohibit selection of visual style font size, Browse a common web site to find printers, Default Active Directory path when searching for printers, Turn off Windows default printer management, Hide "Set Program Access and Computer Defaults" page, Hide Regional and Language Options administrative options, Hide user locale selection and customization options, Restrict selection of Windows menus and dialogs language, Restricts the UI languages Windows should use for the selected user, Turn off insert a space after selecting a text prediction, Turn off offer text predictions as I type, Always open All Control Panel Items when opening Control Panel, Prohibit access to Control Panel and PC settings, Maximum size of Active Directory searches, Do not add shares of recently opened documents to Network Locations, Hide and disable all items on the desktop, Prevent adding, dragging, dropping and closing the Taskbar's toolbars, Prohibit User from manually redirecting Profile Folders, Remove Properties from the Computer icon context menu, Remove Properties from the Documents icon context menu, Remove Properties from the Recycle Bin context menu, Turn off Aero Shake window minimizing mouse gesture, Ability to change properties of an all user remote access connection, Ability to delete all user remote access connections, Ability to Enable/Disable a LAN connection, Ability to rename all user remote access connections, Ability to rename LAN connections or remote access connections available to all users, Enable Windows 2000 Network Connections settings for Administrators, Prohibit access to properties of a LAN connection, Prohibit access to properties of components of a LAN connection, Prohibit access to properties of components of a remote access connection, Prohibit access to the Advanced Settings item on the Advanced menu, Prohibit access to the New Connection Wizard, Prohibit access to the Remote Access Preferences item on the Advanced menu, Prohibit adding and removing components for a LAN or remote access connection, Prohibit changing properties of a private remote access connection, Prohibit connecting and disconnecting a remote access connection, Prohibit deletion of remote access connections, Prohibit Enabling/Disabling components of a LAN connection, Prohibit renaming private remote access connections, Prohibit viewing of status for an active connection, Turn off notifications when a connection has only limited or no connectivity, Turn off toast notifications on the lock screen, Add "Run in Separate Memory Space" check box to Run dialog box, Clear history of recently opened documents on exit, Clear the recent programs list for new users. Configure additional sources for untrusted files in Windows Defender Application Guard. In the VM, set a codec that is appropriate for the anticipated end-user workloads. "Use WDDM graphics display driver for Remote Desktop . Simple fix! Always prompt for password upon connection; Do not allow local administrators to customize permissions WDDM 1.2 compatible driver . We can disable WDDM graphics on Remote Desktop connection by modifying group policy on the host PC. Check the status of RDP Services in Services The Primary Machine is a Windows PC, laptop or Surface Pro tablet. Way 1. This policy setting lets you enable WDDM graphics display driver for Remote Desktop Connections. Then reboot! Ignore the default list of blocked TPM commands, Ignore the local list of blocked TPM commands, Standard User Individual Lockout Threshold, Turn on TPM backup to Active Directory Domain Services, Add the Administrators security group to roaming user profiles, Control slow network connection timeout for user profiles, Delete user profiles older than a specified number of days on system restart, Disable detection of slow network connections, Do not check for user ownership of Roaming Profile Folders, Do not forcefully unload the users registry at user logoff, Do not log users on with temporary profiles, Download roaming profiles on primary computers only, Leave Windows Installer and Group Policy Software Installation Data, Maximum retries to unload and update user profile, Prevent Roaming Profile changes from propagating to the server, Prompt user when a slow network connection is detected, Set maximum wait time for the network if a user has a roaming user profile or remote home directory, Set roaming profile path for all users logging onto this computer, Set the schedule for background upload of a roaming user profile's registry file while user is logged on, User management of sharing user name, account picture, and domain information with apps (not desktop apps), Specify Windows File Protection cache location, Activate Shutdown Event Tracker System State Data feature, Allow Distributed Link Tracking clients to use domain resources, Do not automatically encrypt files moved to encrypted folders, Do not display Manage Your Server page at logon. As the VDA cannot load the display driver, it would not be able to remote using HDX. Configure telemetry opt-in setting user interface. The Windows Vista* operating system supports two driver models: WDDM: Drivers based on WDDM provide the 3D graphical Windows Aero* user interface experience. Restrict unpacking and installation of gadgets that are not digitally signed. Block launching desktop apps associated with a file. The WDDM graphics display driver for Remote Desktop Connection which is enabled by default in Windows 10 v2004 and above needs to be disabled as it is not supported by the Citrix VDA. The black screen issue has to do with a new RDP display driver (WDDM) used in 1903. To create these display drivers, perform the following steps: Step 1: Learn about Windows architecture and drivers. Select the Enabledradio button entry and then click on the [OK]button. On Windows 10 Start the Group Policy Editor by clicking the Windows button and typing gpedit.msc then under Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Remote Session Environment : 1. Do not turn off system power after a Windows system shutdown has occurred. (I don't remember the exact error message.) Turn off storage and display of search history, Prevent removable media source for any installation, Specify the order in which Windows Installer searches for installation files, Set action to take when logon hours expire, Prevent CD and DVD Media Information Retrieval, Prevent Music File Media Information Retrieval, Enables the use of Token Broker for AD FS authentication, SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services. Resolution 2: If the first resolution does not work, try following these instructions: On your local computer, open an explorer window and paste this into the location . Disable WDDM graphics driver. Right-click on Windows key and select Device Manager from the list of options available. A lot of people preferred using XDDM drivers in these scenarios as it let you squeeze out every last drop of performance. You are right - when I set the GPO "Use WDDM graphics display driver for Remote Desktop Connections -> Disable" it does fix the CPU issue and the freezing issue. Use the branch: Computer Configuration->Policies->Windows Settings->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Remote Session Environment, set the Policy Use WDDM graphics display driver for Remote Desktop Connections to Disabled. content, Turn off Help and Support Center Microsoft Knowledge Base search, Turn off Internet Connection Wizard if URL connection is referring to Microsoft.com, Turn off Internet download for Web publishing and online ordering wizards, Turn off Internet File Association service, Turn off Registration if URL connection is referring to Microsoft.com, Turn off Search Companion content file updates, Turn off the "Publish to Web" task for files and folders, Turn off the Windows Messenger Customer Experience Improvement Program, Turn off Windows Customer Experience Improvement Program, Turn off Windows Network Connectivity Status Indicator active tests, Turn off Windows Update device driver searching, Do not allow changes to initiator iqn name, Do not allow changes to initiator CHAP secret, Do not allow sessions without mutual CHAP, Do not allow sessions without one way CHAP, Do not allow adding new targets via manual configuration, Do not allow manual configuration of discovered targets, Do not allow manual configuration of iSNS servers, Do not allow manual configuration of target portals, KDC support for claims, compound authentication and Kerberos armoring, KDC support for PKInit Freshness Extension, Provide information about previous logons to client computers, Allow retrieving the cloud kerberos ticket during the logon, Always send compound authentication first, Define host name-to-Kerberos realm mappings, Define interoperable Kerberos V5 realm settings, Disable revocation checking for the SSL certificate of KDC proxy servers, Fail authentication requests when Kerberos armoring is not available, Kerberos client support for claims, compound authentication and Kerberos armoring, Require strict target SPN match on remote procedure calls, Set maximum Kerberos SSPI context token buffer size, Specify KDC proxy servers for Kerberos clients, Support device authentication using certificate, Enumeration policy for external devices incompatible with Kernel DMA Protection, Disallow copying of user input methods to the system account for sign-in, Disallow user override of locale settings, Allow users to select when a password is required when resuming from connected standby, Always wait for the network at computer startup and logon, Block user from showing account details on sign-in, Do not display the Getting Started welcome screen at logon, Do not enumerate connected users on domain-joined computers, Enumerate local users on domain-joined computers, Hide entry points for Fast User Switching, Turn off app notifications on the lock screen, Do not process incoming mailslot messages used for domain controller location based on NetBIOS domain names, Do not use NetBIOS-based discovery for domain controller location when DNS-based discovery fails, Set Priority in the DC Locator DNS SRV records, Set Weight in the DC Locator DNS SRV records, Specify address lookup behavior for DC locator ping, Specify DC Locator DNS records not registered by the DCs, Specify dynamic registration of the DC Locator DNS Records, Specify Refresh Interval of the DC Locator DNS records, Specify sites covered by the application directory partition DC Locator DNS SRV records, Specify sites covered by the DC Locator DNS SRV records, Specify sites covered by the GC Locator DNS SRV Records, Use automated site coverage by the DC Locator DNS SRV Records. For this change to take effect, you must restart Windows. If you have an RDP shortcut you use right click it and select edit, other wise when you open RDP click show options in the bottom left. When the Optiplex is the client in a remote desktop session and the host executes a restart, after . Configure the system to clear the TPM if it is not in a ready state. You must restart the VM after enabling the WDDM graphics display driver for the changes to take effect. Environment Release : 3.3 Component : PRIVILEGED ACCESS MANAGEMENT Resolution There is no impact.. On the VM RDP connections are going to: Local Group Policy Editor (Phys svr is not part of a domain) ->Local Computer Policy -> Computer Configuration -> Administrative Templates -> All Settings -> Use WDDM graphics display driver for Remote Desktop Connections -> Disabled Reboot VM Click Apply, OK and close the Local Group Policy Editor. In the Add Group or User window, change the Permissions to Edit settings, and click OK. In the Windows search box, type gpedit.msc, and press Enter. XP Display Driver Model (XPDM or XDDM): XPDM drivers supply a user interface that visually resembles the Windows XP*/2000* user . set the policy "Use WDDM graphics display driver for Remote Desktop Connections" to DISABLED. To do it, open the Local Group Policy Editor (gpedit.msc) and set Use WDDM graphics display driver for Remote Desktop Connections = Disabled in Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Remote Session Environment (or the same in the registry: reg add . Solution 5. Background Intelligent Transfer Service (BITS), Microsoft Peer-to-Peer Networking Services, Windows Resource Exhaustion Detection and Resolution, Windows Standby/Resume Performance Diagnostics, Windows System Responsiveness Performance Diagnostics, Periodic check for updates to Internet Explorer and Internet Tools, Microsoft Secondary Authentication Factor, Windows Customer Experience Improvement Program, Resultant Set of Policy snap-in extensions, Search in Group Policy Administrative Templates, Force a specific background and accent color, Force a specific default lock screen and logon image, Prevent changing lock screen and logon image, Allow users to enable online speech recognition services, Force selected system UI language to overwrite the user UI language, Restricts the UI language Windows uses for all logged users, Apply the default user logon picture to all users, Do not allow the BITS client to use Windows Branch Cache, Do not allow the computer to act as a BITS Peercaching client, Do not allow the computer to act as a BITS Peercaching server, Limit the age of files in the BITS Peercache, Limit the maximum network bandwidth for BITS background transfers, Limit the maximum network bandwidth used for Peercaching, Limit the maximum number of BITS jobs for each user, Limit the maximum number of BITS jobs for this computer, Limit the maximum number of files allowed in a BITS job, Limit the maximum number of ranges that can be added to the file in a BITS job, Set default download behavior for BITS jobs on costed networks, Set up a maintenance schedule to limit the maximum network bandwidth used for BITS background transfers, Set up a work schedule to limit the maximum network bandwidth used for BITS background transfers, Configure Client BranchCache Version Support, Enable Automatic Hosted Cache Discovery by Service Connection Point, Set percentage of disk space used for client computer cache, Allow DNS suffix appending to unqualified multi-label name queries, Allow NetBT queries for fully qualified domain names, Prefer link local responses over DNS when received over a network with higher precedence, Register DNS records with connection-specific DNS suffix, Turn off smart multi-homed name resolution, Handle Caching on Continuous Availability Shares, Offline Files Availability on Continuous Availability Shares, Disable password strength validation for Peer Grouping, Turn off Microsoft Peer-to-Peer Networking Services, Windows Defender Firewall: Allow ICMP exceptions, Windows Defender Firewall: Allow inbound file and printer sharing exception, Windows Defender Firewall: Allow inbound remote administration exception, Windows Defender Firewall: Allow inbound Remote Desktop exceptions, Windows Defender Firewall: Allow inbound UPnP framework exceptions, Windows Defender Firewall: Allow local port exceptions, Windows Defender Firewall: Allow local program exceptions, Windows Defender Firewall: Define inbound port exceptions, Windows Defender Firewall: Define inbound program exceptions, Windows Defender Firewall: Do not allow exceptions, Windows Defender Firewall: Prohibit notifications, Windows Defender Firewall: Prohibit unicast response to multicast or broadcast requests, Windows Defender Firewall: Protect all network connections, Windows Defender Firewall: Allow authenticated IPsec bypass, Do not show the "local access only" network icon, Prohibit installation and configuration of Network Bridge on your DNS domain network, Prohibit use of Internet Connection Firewall on your DNS domain network, Prohibit use of Internet Connection Sharing on your DNS domain network, Require domain users to elevate when setting a network's location, Route all traffic through the internal network, Specify domain location determination URL, Domains categorized as both work and personal, Enterprise resource domains hosted in the cloud, Allow or Disallow use of the Offline Files feature, At logoff, delete local copy of user's offline files, Enable file synchronization on costed networks, Prohibit user configuration of Offline Files, Remove "Make Available Offline" for these files and folders, Specify administratively assigned Offline Files, Synchronize all offline files before logging off, Synchronize all offline files when logging on, Turn on economical application of administratively assigned Offline Files, Set IP Stateless Autoconfiguration Limits State, Disable power management in connected standby mode, Enable Windows to soft-disconnect a computer from a network, Minimize the number of simultaneous connections to the Internet or a Windows Domain, Prohibit connection to non-domain networks when connected to domain authenticated network, Prohibit connection to roaming Mobile Broadband networks, Configuration of wireless settings using Windows Connect Now, Prohibit access of the Windows Connect Now wizards, Allow Windows to automatically connect to suggested open hotspots, to networks shared by contacts, and to hotspots offering paid services, Set Per-App Cellular Access UI Visibility, Sets how often a DFS Client discovers DC's, Add Printer wizard - Network scan page (Managed network), Add Printer wizard - Network scan page (Unmanaged network), Allow Print Spooler to accept client connections, Always rasterize content to be printed using a software rasterizer, Automatically publish new printers in Active Directory, Change Microsoft XPS Document Writer (MXDW) default output format to the legacy Microsoft XPS format (*.xps), Custom support URL in the Printers folder's left pane, Disallow installation of printers using kernel-mode drivers, Do not allow v4 printer drivers to show printer extensions, Enable Device Control Printing Restrictions, Execute print drivers in isolated processes, Extend Point and Print connection to search Windows Update, Limits print driver installation to Administrators, List of Approved USB-connected print devices, Override print driver execution compatibility setting reported by print driver, Package Point and print - Approved servers, Pre-populate printer search location text, Prune printers that are not automatically republished, Remove "Recently added" list from Start Menu, Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands, Customize message for Access Denied errors, Enable access-denied assistance on client for all file types, Microsoft Customer Experience Improvement Program (CEIP), Enable automatic cleanup of unused appv packages, Enable background sync to server when on battery power, Allow First Time Application Launches if on a High Cost Windows 8 Metered Connection, Specify what to load in background (aka AutoLoad), Include command line in process creation events, Allow delegating default credentials with NTLM-only server authentication, Allow delegating fresh credentials with NTLM-only server authentication, Allow delegating saved credentials with NTLM-only server authentication, Remote host allows delegation of non-exportable credentials, Restrict delegation of credentials to remote servers, Deploy Windows Defender Application Control, Enable Device Health Attestation Monitoring and Reporting, Allow administrators to override Device Installation Restriction policies, Allow installation of devices that match any of these device IDs, Allow installation of devices that match any of these device instance IDs, Allow installation of devices using drivers that match these device setup classes, Apply layered order of evaluation for Allow and Prevent device installation policies across all device match criteria, Display a custom message title when device installation is prevented by a policy setting, Display a custom message when installation is prevented by a policy setting, Prevent installation of devices not described by other policy settings, Prevent installation of devices that match any of these device IDs, Prevent installation of devices that match any of these device instance IDs, Prevent installation of devices using drivers that match these device setup classes, Prevent installation of removable devices, Time (in seconds) to force reboot when required for policy changes to take effect, Allow remote access to the Plug and Play interface, Do not send a Windows error report when a generic driver is installed on a device, Prevent creation of a system restore point during device activity that would normally prompt creation of a restore point, Prevent device metadata retrieval from the Internet, Prevent Windows from sending an error report when a device driver requests additional software during installation, Prioritize all digitally signed drivers equally during the driver ranking and selection process, Specify search order for device driver source locations, Specify the search server for device driver updates, Turn off "Found New Hardware" balloons during device installation, Prevent redirection of devices that match any of these device Ids, Log event when quota warning level exceeded, Configure Per-Process System DPI settings, Allow local activation security check exemptions, Define Activation Security Check exemptions, Allow non-administrators to install drivers for these device setup classes, Turn off Windows Update device driver search prompt, Allow only USB root hub connected Enhanced Storage devices, Configure list of Enhanced Storage devices usable on your computer, Configure list of IEEE 1667 silos usable on your computer, Do not allow non-Enhanced Storage removable devices, Do not allow password authentication of Enhanced Storage devices, Do not allow Windows to activate Enhanced Storage devices, Lock Enhanced Storage when the computer is locked, File Classification Infrastructure: Display Classification tab in File Explorer, File Classification Infrastructure: Specify classification properties list, Configure maximum age of file server shadow copies. Use GPO to force use of XDDM rather than WDDM. Share Improve this answer Follow answered Oct 4, 2019 at 16:32 If you enable or do not configure this policy setting, Remote Desktop Connections will use WDDM graphics display driver.
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