Back fender completely broken off, bottom screw plate snapped. Even if just pressing for a second - Kind of scary actually. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Of course, with any new or growing technology there are often hiccups along the way. Doesn't matter if the battery is charged or not. This problem could be caused by many different things. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. It is possible to check the voltage of your battery using a voltmeter. When the scooter is powered on, press the power button 3 times to switch the speed unit display. . Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Not much help really. . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Of course, you could also have an issue with your battery. Fix Water Leaking From Air Conditioner. Further, the locking pin is completely . Install the locking hook and the two screws into the head unit. Include an image for extra impact. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Check which of them the problem is and get it fixed immediately. Need help troubleshooting a scooter issue? In this video we take a look inside a GoTrax G2 Scooter. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. This scooter is giving a E3 Error code and the manual simply states to replace the console. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Entice customers to sign up for your mailing list with discounts or exclusive offers. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. When you plug your charger into the wall, the indicator light will turn green. New Safe Step Technology - Both feet must be placed on the . The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Find low everyday prices and buy online for delivery or in-store pick-up. Only tools required are the 4mm Allen wrench and a set of pliers. On that same hill last week I got about 16 top speed. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Tighten the screws firmly. The GMAX is one of our most powerful electric scooters to date. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. You feel the scooter lose power and your inertia throws you forward. As an Amazon Associate I earn from qualifying purchases. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. If all of them work normally, then you need a new charger. $799.00. It will display all specifications more visibly. I requested a refund. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Make sure the petals are level with each other and on a flat surface. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. I'll monitor the post to see if these are isolated or widespread. For example, only standing with one foot on your hoverboard can cause some models to beep. Problem is from inside the tire assembly. Odometer not working. - Easy fix. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. GOTRAX - F5 Electric Bike. Then plug your charger cable into both ends and leave it overnight. Once you ensure the position is correct, gently slide the pack into the tiller. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. It sounds like a bad battery but checking the connections is the first step. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Back wheel cover scraping tire. Listen or look back to see if the rear wheel is slowly spinning. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. I continue to struggle with GOTRAX's customer support team. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Looking For The Best Lock For An Electric Scooter? Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. This is a few specific actions that act as a reset for your board and can fix many common issues. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. If there is, youll need to buy another one and replace it. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Set the line out of the way once disconnected. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Visit our Battery Pack Load Testing Guide. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. What if the part I ordered did not solve the problem? If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. E02 - Adjust your brake calipers so that they operate effectively. Front tire making a very loud noise. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. 0000017087 00000 n I've emailed support but I'm waiting. Codes often have simple solutions and we are here to assist. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. This may be caused by several factors, but luckily there are solutions to all of them. Grab the new battery pack and ensure that your are installing the battery pack correctly. Gotrax scooter not charging? Find your product below and click the link to be directed to the specific information for troubleshooting. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. 0000047449 00000 n 3. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). 0000002509 00000 n Make sure all connections are secure and there arent any exposed wires or noticeable burns. 20 MPH Max speed and durable 10 . If you have done these things, but are still having trouble, please contact customer service. So in short. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Fix stuck GOTRAX GXL V2. . If your Gotrax hoverboard will not turn back on you are experiencing an issue. Now i have error code 30! It is not managed by iFixit staff. Will this problem come back? Using caution, grab the top of the battery and begin to lift it out of the tiller. I was super encouraged as the handle bar looks a little different from the original version I received, better. The key is to build your own vehicle with its own motor coil wire. This is telling you the charger is working. Circuit breakers are usually on the outside of the scooter. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. These codes will pop up over your console's display when there are issues within your electric scooter. Repair frozen GOTRAX GXL V2. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Kick stand wobbly. Bolts provided are rusted - poor quality control. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Gotrax is known for adapting its electric vehicles to the needs of consumers. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. So far so good for me. It was pretty easy to do and I was impressed in the modular nature of the system. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. So frustrating. We'll go through each electric scooter and the error codes that occur. Grab the new battery pack and ensure that your are installing the battery pack correctly. Kid really loved the speedometer and the cruise control feature! Powered up the scooter. Therealjondotcom 3 yr. ago. Find your product below and click the link to be directed to the specific information for troubleshooting. Power completely shuts off while riding. The BBB's grade of "F" still . Down a hill I got up to 19 mph on the speedometer. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. The motor does make some noise when first accelerating but goes away. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. This is one of the most common problems we hear about, so it's always worth checking first. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. It was the front wheel so more difficult, cost 40 for replacement. Shop safe on GOTRAX Official website. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Range: 4 miles (est) Max. Has been extremely slow to respond with replacement parts. I requested a refund. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. I absolutely love this scooter. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - . Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I didn't realize my tires were about half the recommended psi. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Entice customers to sign up for your mailing list with discounts or exclusive offers. Yes, you read that right. Once you ensure the position is correct, gently slide the pack into the tiller. So, 3 hours for 4 bars = 45 mins of charging time per bar. This scooter is giving a E3 Error code and the manual simply states to replace the console. It goes fast and I can go up big hills . TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. GoTrax V2 Not Working. 0000007190 00000 n The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Scooter is in the dumpster. The odometer illumination was bright. The motor would sometimes "sputter" (not engage) when you push down the throttle. You can recalibrate your Gotrax hoverboard by following the instructions above. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hold down the power button for 10 seconds. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If it's not been used for a while, it might need charging. will respond to the email but the response itself is not helpful). If this does not work, replace the console. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. It's a 36V 6 Ah battery that offers higher performance. First, plug in your charger and make sure that it works before continuing. I continue to struggle with GOTRAX's customer support team. Test The Battery Pack On A Scooter That Runs. Take off the console and pull out the battery, checking all the connections. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. You will see the LED lights start to flash. This is telling you the charger is working. 110 20 Max speed: 7.5 MPH. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. These models of e-bike only feature an LED Display. Jan 7, 2020 Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). . Power on your scooter and take it for a test drive. 0000009925 00000 n Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Gotrax recommends 3-4 hours for charging time. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Visit the Gotrax . E10, E11, E12 - Contact GOTRAX Customer Support. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. For example, only standing with one foot on your hoverboard can cause some models to beep. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Problem not solved. There are many possible reasons why your Gotrax hoverboard is not balancing. Resolved through warranty, in the mail. 51 reviews. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Tip: Try to lift as straight as possible out of the tiller. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. If that doesn't work, email support. I cant find anyone who sells them including the gotrax website, acisneros0873 - Step 6 Install the battery pack. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Happy to help! Try recharging the battery pack for 8 hours. Weight: 17 pounds. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) This is the best method to factory reset GOTRAX GXL V2. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Did you find it helpful? Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Missing tire extension - poor quality control. When the battery is fully charged it will change from red to green. 0000256654 00000 n There is no doubt that hoverboards are a popular and fun way to get around. These codes will pop up over your console's display when there are issues within your electric scooter. 110 0 obj <> endobj xref You can contact Gotrax to get more information, talk about your warranty or learn about repair options. . *You may need to perform a recalibration up to three times to fix your issue. Front wheel cover scraping wheel - easy fix but annoying. Has expected us to be scooter technicians to diagnose the problems. Of course, you could also have an issue with your battery. Also if there is a critical mass here, we may be able to have the company fix their problems. Took 8 business days to fix (total of 11 calendar days). They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. If your Gotrax hoverboard will not turn back on you are experiencing an issue. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? They cannot show error codes. `f25Jz>`lf(< @%-vCN Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. These are as follows. Store the screws and hook in a safe location for later use. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 0000003099 00000 n Learn more about your GOTRAX from full overviews and specs to troubleshooting. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. This is a few specific actions that act as a reset for your board and can fix many common issues. But some parents may balk at spending more than $100 on an electric scooter. It is possible to check the voltage of your battery using a voltmeter. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. GOTRAX. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Can't get the scooter to start. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Press Power Button once again to power on . Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). I have updated my review from 1 star to 3, and will update again . In my case, when I got a new Gotrax scooter, it did work fine in the beginning. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Turn the key or power switch on and engage the throttle all of the way. Check Out Our Guide! The difference is, these are much more fun! Easy Fix but time consuming. If you can not grip the top with your fingers use a pair of pliers to assist you. I am on the hook to pay for shipping to send back their poorly made products. When you connect the charger to the hoverboard it will turn red to let you know it is charging. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Post adapter arcing when plugged in. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Take care of your ride so it can take care of you. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. I kicked off the odometer began registering speed. You may want to check your fuse box to see if any fuses are blown. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. GOTRAX - F5 Electric Bike . This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Aug 15, 2020 %PDF-1.4 % The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Thus can not charge scooter. What did the brake pad rubbing sound like? {k-m3gKjx If you experience problems with any of these models of e-bike file a claim below. *You may need to perform a recalibration up to three times to fix your issue. - Very dangerous as you can be cruising along and the motor completely shuts off. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Please Note, some electric scooters share error codes. 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